Answers / FAQs Software

Questions and answers can be viewed quickly by search or by simply browsing categories. Links to answers or categories of questions can be featured in appropriate areas throughout the site. Most recent questions are presented on the home page and in RSS feeds.

Your site's audience can submit questions online for administrative review, edit and publication. Authorized users, designated 'experts', are notified of incoming questions and can provide answers in real-time.

The Answers / FAQs software can be a key component in building a comprehensive online knowledge base for your company, organization, products and services. Self-help applications increase customer service level and efficiency. They provide immediate ROI by reducing the number of help requests and by decreasing the time it takes to respond.

Professionally publishes a directory of questions and answers quickly and easily
Full-featured and ready to go today - right 'off-the-shelf'
Low Total Cost of Ownership - Low start up & training costs with continuing low operating costs
Distributed FAQ management minimizes administrative labor
Lowers response times for answering frequently asked questions
Minimizes help requests and reduces user time getting help

A listing features a subject, contact information, question, graphic, and a large answer text area
Users quickly find listings by search or simply by browsing categories
Links to listings and categories of listings can be featured in appropriate areas throughout the site
Listings can be submitted by the site's audience for administrative review and approval
Questions and answers can be maintained by authorized users ('experts') in real-time
Provide an RSS feed of the latest FAQs

FAQs can be rated and/or commented on with the Ratings and Reviews portlet
Restrict viewing to authorized users or subscribers using the Restricted Content Viewing portlet
Target advertising by page location and by category using the Ad Server with contract management