The Answers / FAQs software provides an easy way to provide answers to frequently asked questions without technical expertise. Self-help applications are the essence of online customer service in the information economy.
Questions and answers can be viewed quickly by search or by simply browsing categories. Links to answers or categories of questions can be featured in appropriate areas throughout the site. Most recent questions are presented on the home page and in RSS feeds.
Your site's audience can submit questions online for administrative review, edit and publication. Authorized users, designated 'experts', are notified of incoming questions and can provide answers in real-time.
The Answers / FAQs software can be a key component in building a comprehensive online knowledge base for your company, organization, products and services. Self-help applications increase customer service level and efficiency. They provide immediate ROI by reducing the number of help requests and by decreasing the time it takes to respond.